These terms cover your use of elevateaisystem.com and any services you engage us for. "We" and "us" means Elevate AI Coach LLC, doing business as Elevate AI Systems. "You" means the person or organization using the site or engaging us. If a signed service agreement, statement of work or business associate agreement with you says something different from these terms, that agreement controls.
Elevate AI Systems is an AI agency for behavioral health operators. We offer:
Scope, deliverables, timelines and fees for any engagement are set in a written proposal or service agreement. Nothing on this website is an offer to provide a specific service at a specific price.
Treatment records are protected by HIPAA and, for substance use disorder programs, by 42 CFR Part 2. Because of that:
Where these terms and your business associate agreement differ on how health information is handled, the business associate agreement controls.
Our systems draft, check and flag. They do not submit claims, change clinical records or make clinical, billing or coding decisions. Your staff review and approve what the systems produce, and you remain responsible for your billing, documentation, coding, payer relationships and regulatory compliance. Our work is not legal, billing-compliance or clinical advice; we work alongside your counsel and compliance staff, not instead of them.
We do not guarantee any specific result, including recovered revenue, fewer denials, search rankings, AI citations, inquiries, admissions or cost per admission. Results depend on factors we do not control, such as payer behavior, documentation practices, competition, platform policies and algorithm changes. Any estimate we give is a professional estimate, labelled as one, not a promise.
Our work often connects to services we do not control, such as your EMR, billing company, Google, Meta and scheduling tools. Their own terms apply to your use of them, and their availability, including whether an EMR vendor enables API access, is outside our control. We are not affiliated with or endorsed by those vendors.
Fees are flat and set in your proposal or service agreement, along with the payment schedule and anything credited from one engagement to the next. Unless that agreement says otherwise, payments are non-refundable, and late payment may pause work until the account is current. Pricing on future engagements may change; signed agreements are not changed mid-term without both parties agreeing in writing.
Your data stays yours. Once paid for, the deliverables made specifically for you, such as reports, SOPs, dashboards configured for your operation and website content, are yours to use. We keep ownership of our pre-existing and general-purpose tools, code, methods and templates, and you receive a license to use them as part of your deliverables for your own operations, not to resell. Your service agreement may set different terms, and if so it controls.
Each of us keeps the other's non-public information confidential and uses it only for the engagement. We do not name clients publicly without written permission; our published case studies are anonymized.
To the extent the law allows, our total liability for any claim relating to our services is limited to the fees you paid us in the three months before the claim, and neither party is liable for indirect, incidental or consequential damages such as lost profits. Nothing here limits liability that cannot be limited by law, or obligations under a business associate agreement.
Either party may end an engagement with 30 days' written notice unless your agreement sets a different period. You receive completed work you have paid for, work in progress is billed for the portion done, and we return or destroy your data as your agreement and business associate agreement require.
We will try to resolve any dispute by talking first, then by mediation, before any other step. These terms are governed by the laws of the State of Hawaii.
Content on this site is general information. Dashboards, census examples and figures marked as sample or example data are invented and do not describe any real client or patient. Case studies are anonymized and describe one engagement; they are not a promise of the same results for you.
We may update these terms. The date at the top shows the latest version. Changes do not alter a signed agreement unless both parties agree.
Questions about these terms: [email protected], or book a 20-minute call. How we handle personal information is covered in our Privacy Policy.