AI receptionist · Inbound calls
Calls answered when your team can't. The right ones reach a person.
An AI receptionist for small and growing businesses. It answers inbound calls, takes messages, qualifies and books, and transfers the calls your rules say a person should take.
Built on the voice platform that fits your phone system and calendar, with handoff and failure rules agreed before it answers a single call.
A scoped build for your business. No client deployment yet: this page shows how it is designed.
- 1A call comes inAfter hours, or when your line is busy
- 2It answers and says it is automatedIn your business name, with your greeting
- 3It finds out why they are callingUsing the questions you agreedBooksTakes a messageTransfers to a person
- 4Your team gets a summaryWho called, why, and what happened
The phone rings when nobody can pick up.
After hours, on weekends, in the middle of a job or an appointment, calls go to voicemail. Some people leave a message. Others try someone else, and you never hear from them.
What it does with each kind of call.
You decide the call reasons, the questions it asks, and when a person takes over. These are examples of rules a business might agree.
| The caller says | What it does | What your team sees |
|---|---|---|
| "I'd like to book a visit." | Asks the fit questions you agreed, offers open times, books | The booking and the answers |
| "Can someone call me back?" | Takes name, number, reason and a good time to call | A message with the reason |
| "This is urgent." | Transfers to the on-call number you set | The transfer and a summary |
| "Am I talking to a real person?" | Says no, and offers to take a message or transfer | What the caller chose |
Cover the hours you choose.
After hours only
Your team answers during business hours as now. Nights and weekends go to the assistant instead of voicemail.
After hours, plus overflow
The same, and when every line is busy during the day, the call reaches the assistant rather than ringing out.
When it cannot answer.
Agreed in writing before it takes a real call.
No guessing about prices, policies or availability it was not given. Your team gets the question.
A transfer when someone is on call, or a message with a callback time.
Routed to the on-call number, or to the emergency instructions you approve.
Calls fall back to your existing voicemail, and the failure is reported to the owner you name.
Honest with callers. Clear about records.
- It says what it is
- Every call starts with a statement that the caller is speaking with an automated assistant.
- Recording and transcripts
- Consent and retention rules differ by state. We set up the disclosure and retention your counsel approves. This is not legal advice.
- Inbound only
- It answers calls to your business. It does not make outbound sales calls.
- Where the records go
- Summaries and bookings go to the calendar, CRM or inbox you choose, and accounts stay in your name.
In healthcare, only with a BAA.
Healthcare and behavioral health practices can use it only under these conditions.
- Agreements first
- A BAA with us and with the voice platform before any call is answered, plus a qualified service organization agreement where 42 CFR Part 2 applies.
- Your privacy lead approves
- The scripts, what the assistant collects, and where summaries go. It collects the minimum needed to call someone back.
- Crisis language goes to a person
- Or to the crisis instructions you set. It is never the only answer to someone in crisis.
- Admissions stays live
- It does not replace live admissions answering during the hours your ads run. How we approach admissions.
This is not legal advice.
How a build runs.
- Scope the callsThe top reasons people call, and what each one needs.
- Agree the rulesGreeting, questions, bookings, handoffs and failure rules, in writing.
- Build and testOn sample calls, before any real caller hears it.
- Pilot after hoursStart with nights and weekends, where a mistake costs the least.
- Review and adjustRead the summaries during the pilot. Support is agreed at handoff.
Where it stands.
- DesignedThe call flow, coverage modes, failure rules and disclosure on this page.
- Not yetDeployed for a client. When one is live, its results will appear here with the date.
Not claimed: answer rates, bookings, revenue or time saved. Our deployed work is in the case study.
What owners ask first.
Will callers know it is not a person?
Yes. It says it is an automated assistant at the start of every call, and if a caller asks, it says so again and offers to take a message or transfer them.
What happens when it does not know the answer?
It does not guess. It takes the caller's name, number and reason and sends your team a summary, or transfers the call if your rules say a person should take it.
Does it work with my phone system?
Usually by forwarding calls to a number the voice platform provides, either after hours or when your line is busy. The platform is chosen per business, and the setup is confirmed during scoping.
Can it book into my calendar?
Where your calendar or booking tool allows it, yes. Which questions it asks before booking, and what it never books, are agreed before it answers a real call.
Can healthcare practices use it?
Only with a BAA in place with us and with the voice platform, and only after your privacy lead approves the scripts and what is collected. Crisis or emergency language goes to a person or the instructions you set. It does not replace live admissions answering during the hours your ads run. This is not legal advice.
Has it been deployed for a client?
Not yet. This page shows how it is designed and how a build runs. When a client deployment is live, its results will appear here with the date.
Which calls go to voicemail today?
Bring your top three call reasons to a free 20-minute call. We will tell you whether an AI receptionist fits, or whether a better voicemail and a callback rule would do.